Finding North values feedback from everyone who uses our services or interacts with us. Your thoughts, ideas, and suggestions help us improve what we do and how we do it.
We’re committed to making our service better over time. All feedback, including complaints, will be handled in a fair, respectful, and supportive way.
What is Feedback?
Feedback includes general comments, suggestions, or ideas. It might be about something you think Finding North is doing well, or something we could do better.
Anyone can provide feedback.
How to provide feedback
- Speak to a Finding North team member
- Phone (07) 2145 7332
- In writing at PO BOX 3786, South Brisbane QLD 4101
- Email info@findingnorth.org.au
- Online form (below)
What happens after we receive your feedback?
Feedback or suggestions (no contact requested):
If you’ve chosen not to be contacted, we won’t follow up directly — but please know that your feedback will still be reviewed and considered as part of our ongoing improvement.
If you’ve asked to be contacted:
We’ll acknowledge your message within 3 business days and let you know what will happen next. We’re committed to handling all feedback and complaints respectfully and transparently.
The Feedback Journey
Feedback and Suggestions Form
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Your privacy
All information shared by you remains confidential. We will log your complaint in an internal complaints and feedback register. All personal information is de-identified and helps us improve our services. You can read more about our privacy policy here.
Resources
The following document explains how we handle feedback and complaints, what you can expect from us, and your rights throughout the process.
Feedback Policy & Procedure 2025 V2
If you notice anything on this page that could be improved, please let us know by completing the Feedback and Suggestions Form, or emailing us at info@findingnorth.org.au
.