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Who we are

Finding North is where people across Australia can find hope. It’s not only a website but a tool created to guide people during their journey with the mental health system.

Finding North is an initiative of and proudly supported by Mental Illness Fellowship of Australia (MIFA).

Our website address is:


The purpose of this policy is to outline the type of information that may be collected when a person accesses the Finding North Website.


  • Cookies – A cookie is a message or text file that is used to store small pieces of information each time you access a website such as Finding North.


If you choose to send an article with attached images to the Finding North team as proposed new content for our website, you should avoid uploading images with embedded location data (EXIF GPS) included. It is important to be aware that this type of file can provide information regarding your location.


How does the website use cookies?

Finding North uses tracking technology such as cookies whenever you access the Finding North website. Any information that is collected allows us to better understand our users. By gathering this information, cookies can assist us in improving our website

If you choose to submit an enquiry through the website the following data will be collected:

  • data shown in the enquiry form
  • your IP address and
  • your browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may also be provided to the Gravatar (Globally Recognised Avatar) service to see if you are using it. The Gravatar service privacy policy is available here:

In the instance that Finding North provides permissions to a user to edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. This will expire after 1 day.

To opt out of being tracked by Google Analytics across all websites, Users can visit Information about a browser plug-in that can be installed to prevent your data from being used by Google Analytics, can be found via this link.

For cookies that do not require consent, you may, at any time, configure your navigator to prevent the creation of cookie files.

Certain functionalities, however, may not work properly without cookies. In addition, even if most navigators are configured by default and accept the creation of cookie files, you have the possibility to choose to accept the creation of all cookies other than the functional cookies, to systematically decline them, or to choose the cookies it accepts depending on the issuer by configuring the following settings:

Internet Explorer

  • Click on the settings menu, followed by “Internet Options”;
  • Under the “General” tab on the upper-left hand side, scroll down to “Browsing history”;
  • Check the “Temporary Internet files and website files,” “Cookies and website data,” “History,” and “Download History” boxes;
  • Click on “Delete”;
  • Close out of Internet Explorer and reopen it for changes to take effect.


  • Click on your Tools bar;
  • Click on “Preferences”;
  • On the menu to the right, select “Privacy”;
  • Under the “history option”, there is a shortcut titled “clear your recent history”, click on that;
  • Select only the top four options and hit clear now.


  • Click on “Safari” in the top left corner of the finer bar;
  • Click on “Preferences”;
  • Click on the “Privacy” tab;
  • Click on “Manage Website Data”;
  • Click on “Remove All”;
  • Click “Remove Now”.

Google Chrome

  • Click the Tools menu;
  • Click on “More tools”;
  • Clear browsing data;
  • At the top, choose a time range.
  • To delete everything, select “All time”;
  • Next to “Cookies and other site data” and “Cached images and files”, check the boxes;
  • Click on “Clear data”.

Embedded content from other websites

Resources available on the Finding North website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you, the visitor have visited the other website.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Finding North will not share will not use, sell, or exchange personal information for any additional purposes unless prior consent has been given or disclosure of the information is required by law.

How long we retain your data

In the instance that Finding North allows users to leave comments, if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your data, your rights

It is your right as a user of the Finding North website to access any personal information we hold about you upon request.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

As a user, you have the right to make a complaint to Finding North or MIFA, should you believe your rights have not been respected.

If you would like to speak with a member of the Finding North team about your personal data please contact us at

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